We take utmost care to pack all the orders, safely and securely in our packaging.
Every piece is designed & stitched with the highest of standards, the textiles used in our garments are of best of the quality, Manual irregularities and fading of natural dyes are not defects. A slight fading is the property of natural dye and the beauty of these handcrafted textiles. Indian Tradition and Handmade processes are prone to unevenness giving it a unique characteristic.
If the package you have received is not as expected, in bad condition, or if the package has been tampered with and damaged before delivery, we recommend that you refuse to accept the package. Kindly return it to the delivery person.
Please call our customer care at +91 9512111770. We are also available on email at firstname.lastname@example.org
We assure you do the best in our hands to provide a solution. However, kindly make sure that the original product tag and the garment's packaging is as it was when you received it.
Once the package has been delivered to us, and the garment is found to be in satisfactory condition, your refund will be issued within 3 to 7 days. We will send you an email confirming your refund. If the garment does not meet the conditions described, it will be sent back to you.
Can I send the return by myself?
You can certainly use a different courier than the one that delivered the package. Please send the return to our studio, using the following address:
Story of India
6, Parshwanath Business Park
Near Prahladnagar Garden
However, kindly note that we will not be liable for any damages, theft, or unusual activity of any sort when you use your return service. Thus, we suggest you choose a trackable and reliable shipping service.
When communicating for an ‘Exchange’ please note or mention your desired size, style, colour that you would like in your replacement. We will then make sure your preferred item, in particular, is held for you by the time we receive your return. As soon as we have your returned item, we will ship your replaced item to your address. To keep you updated, you will also receive a confirmation email to let you know that your shipping has been confirmed.
Although you can change the size and colour of an item only once, if you wish, you can return the item using the simple steps mentioned in our Return Policy.
If you wish to cancel your order, email to us at email@example.com, within 24 hours.
*No Return Or Exchange On Discounted Items.